Shipping policy

At Kimeze, we aim to process and deliver your order as quickly and smoothly as possible. Please review the shipping information below before placing your order.

Free Shipping

We currently offer free standard shipping within the United States on all orders.

Order Cut-Off Time

Orders placed before 2:00 PM (EST) on business days will begin processing the same day.

Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.

Processing Time

All orders are processed within 1–3 business days.

Please note that processing times may be slightly extended during peak seasons, holidays, or promotional events.

Shipping Time

After your order has been processed and shipped, estimated delivery time is 7–14 business days depending on your location and carrier conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Delays

While we work hard to ensure timely delivery, unexpected delays caused by weather, carrier issues, customs, or high shipping volumes may occasionally occur. We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@kimeze.com and we will work with the shipping carrier to help resolve the issue.